Frequently asked questions

Do you sell to private individuals?

No. We are a B2B wholesale shop and sell to businesses only: installers, distributors and other trade customers. By registering or placing an order you confirm that you act as a business. We may reject an order from a consumer.

Do I need an account to order?

No. You can order as a guest and open the order page from the link we send you by e-mail. A business account additionally keeps your orders and inquiries in one place.

I had an account in the previous shop. Does it still work?

Yes. Log in with the same e-mail address and password. If you do not remember the password, set a new one via “Forgot your password?” — the link is valid for 2 hours.

What do “Minimum order” and price tiers mean?

The minimum order is the smallest quantity you can order for a given product — the cart enforces it. Price tiers are quantities from which a lower price per piece applies; in the cart you see which tier your quantity falls into.

Why do some products show no price?

These products show “Price on request”. Add the product to the cart and send an inquiry — we will check availability and get back to you with this information.

Which currency do I pay in?

EUR. Prices in PLN, CZK and USD in the shop are an approximate conversion for display; the proforma and the invoice are always in EUR.

How much is transport and when will I know?

We quote transport after you place the order, to your postcode. You receive the cost and estimated delivery time in the offer. You pay only after accepting the offer. We deliver to Germany, Austria, the Netherlands, Belgium, Poland, the Czech Republic, Slovakia, Hungary, Romania, Italy and other EU countries; unloading at the delivery address is on your side.

Can I order a full pallet or a container?

Yes. You enter the quantity in pieces; the product page shows how many pieces fit on a pallet and in a container, and the cart tells you how many pallets your quantity corresponds to.

Will I get an invoice without VAT?

For delivery to a business with a valid EU VAT number in another EU country we apply the reverse charge (0% VAT). Otherwise VAT is charged under the applicable rules. The proforma is not a tax invoice — the invoice is issued after payment, electronically.

Where do I find the datasheet?

On the product page, in the “Downloads” section. For some products the manufacturer's datasheet is available on request — write to us with the model name.

Can I change or cancel my order?

Until you accept the offer — yes, free of charge, on the order page. Once accepted, the contract is concluded and a change requires our written consent; we may deduct costs already incurred (e.g. transport booked). Details: “Withdrawal and returns”.

Can I return goods?

Goods free of defects and delivered as ordered cannot be returned — the consumer right of withdrawal does not apply to sales between businesses. Exceptionally we may accept a return after written agreement if the goods are unused, complete and in unopened packaging. A complaint about damaged or defective goods is a separate route — see below.

The consignment is damaged or incomplete. What do I do?

Note the damage or shortage on the transport document in the driver's presence, take photos and report it to us within 2 working days of delivery — via the message box on the order page or to info@casali-energy.com. Report a device defect discovered later with the order number, model, serial number, description and photos; we handle the claim under the manufacturer's warranty and under statutory liability for defects.